It Might Be Where You Are Looking
If you have been applying for remote jobs and getting nowhere, stop for a second, because the problem might not be your experience. Instead, it might be where you are looking. In this article, here are 10 e-commerce companies worth a closer look.
Giant Household Names
First, these are not small startups that nobody has heard of. Rather, they are giant household names, companies that process thousands of orders every single day. As a result, they need people to support their customers around the world, around the clock.
You Can Apply for This Job
If you’re from the Philippines, India, Europe, Africa, or the United States, You can apply for remote jobs that work from anywhere. In fact, many people already work at one of these e-commerce companies.
Customer Support
The role is customer support. Moreover, customer support is one of the most beginner-friendly remote positions out there and one of the most in demand at the moment. Besides listing the companies, this article shows exactly what customer support looks like in an e-commerce company. That way, when you apply, you know what you are signing up for, and you can speak to it confidently.
What Customer Support Looks Like in an E-Commerce Company
Customer support means different things in different industries. However, in e-commerce specifically, here is what you actually do day to day.
Order Management and Tracking
First, the duty is order management and tracking. When people order something from your company, you need to be the one to tell them, “Okay, your order is ready.” Then, you also track it to ensure that it gets to the client successfully.
Lost Packages or Any Shipping Issue
As a customer support rep, you look up order status in the company system. Next, you update customers. Also, if there are any lost packages or shipping issues, you handle them. Therefore, this is the very first thing you do.
Returns, Refunds, and Complaints
Second is returns, refunds, and complaints. For example, if a client does not want some goods, maybe because they got spoiled, the client wants to return or refund them. In that case, you handle all the complaints they have.
This Is the Pressure
If you think, “Oh, I can work under pressure,” this is the pressure. For instance, imagine how angry a client will be when their product is bad. Likewise, they may receive it broken, so they want to return it, get a refund, and complain. In every case, you handle it.
Professionalism and Empathy
Above all, you need to handle frustrated or upset customers with professionalism and empathy. After all, someone ordered a gift that arrived broken. How do you think that person will feel? Because of this, you have to be on call constantly, with emails and all those things. Thus, you need to be able to work under pressure.
Product Knowledge and Customer Education
Third is product knowledge and customer education. Indeed, this one is very, very important. Simply put, there is no way you can work for a company without understanding their products and how the company works.
Tell Them Without Looking Anywhere
When customers ask questions about your company and the products you offer, you should be able to tell them without looking anywhere. Similarly, you need to be able to tell them when they want to buy a particular product.
Direct Them to the Right Product
Furthermore, you should know how to direct them to the right product and advise them on what to buy. Overall, this is very, very important as a customer support rep.
Multi-Channel Support
Fourth is multi-channel support. Today, e-commerce customer support is not just email anymore. Instead, you work across live chats, which means the chat box on people’s websites where you chat with customers. In addition, you handle email management, social media, and DMs on Instagram, LinkedIn, Twitter, or wherever they are. Then, you respond to them and to their comments.
Customer Support Is Not Easy
Although people say that customer support is easy, the truth is that it is not. For example, you have to be on the phone all day receiving calls. Meanwhile, as you receive calls, you respond to emails, and as you respond to emails, you respond to DMs.
Around the Clock
So, it’s a lot. That is why companies look for people who work around the clock. For instance, some people do morning shifts, others do afternoon shifts, and others do evening or midnight shifts. As a result, companies look for people around the world.
There Will Be a Time Zone That You Fit In
Regardless of where you are, there will be a time zone that you fit in. Now that you know the basic responsibilities, here are the 10 e-commerce companies that you need to reach out to today.
The 10 E-Commerce Companies
The very first one is Amazon. Then comes Walmart, followed by eBay. After that, you have Target, Costco, Home Depot, and Best Buy. Next is Chewy, and then Etsy. Finally, number 10 is Wayfair.
Look Up the Career Page
First, look up the career page for each of these companies. Then, bookmark it. Also, for some of them, set up a job alert so that you get notified when roles become available.
They Open and Close Very Fast
However, these roles open and close very fast, especially at Amazon and Walmart during Q4. Therefore, the people who are ready when the listing goes live are the ones who get hired.
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